Questions and Answers

How do I search for the products I need?

Enter any combination of the manufacturer name, part number, descriptive keywords, or the model number in the search box at the top of the page to identify the item you are looking for.

The equipment model I am looking for doesn't show up. How can I find the parts for this equipment?

If you do not find what you need by putting in a model number, try putting in anything else that you know about the product. For example, place the manufacturer and the type of product into the search box. You can continue to narrow your search using the narrow your search tool to the left. If you simply cannot find what you need, don't hesitate to call us at (833) 465-5083, one of our Customer Experience Representatives will help you!

What do the various order statuses mean?

New - Your order has been entered and is waiting for confirmation.
Open - Your order has been confirmed and is in process.
Partial Shipment - A portion of your order has been shipped and the remainder is on backorder.
Shipped and Closed - All of your order has been shipped.
Cancelled - Your order has been cancelled.

What do the various stock statuses mean?

In Stock Ships Today - We have at least one of this item in stock and, if ordered, we will ship our available stock to you the same day for all orders entered prior to 9PM ET.
Ships in X - Y Days - The item is not on hand. The lead time quoted is based on the average delivery of past orders for that item from our vendor.
Call for Lead Time - The item is not on hand. Lead times vary for this item. Give us a call and we can request a current lead time quote from our vendor for the item.

How do I return a part?

Email [email protected] for instructions on how to return product. Middleby Advantage will not accept any returns without prior approval or consent, which will be given or withheld at Middleby Advantage’s discretion. A restocking fee will apply for most returns. No returns will be accepted beyond 90 days of purchase. Special orders may not be cancelled or returned.

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About Middleby Advantage

Middleby Advantage is the brand for all of your Middleby aftermarket needs. Our business is making your business with us as easy and seamless as possible. In addition to providing factory direct service parts we have a nationwide service network that can act as a one stop shop for all of your service needs. We offer creative solutions for all of your purchasing, installing, and other challenges. Need an easier way to purchase and service your equipment? Give us a call to see what we can do.